Privacy Policy
 

Circle of Care Healthcare Agency, LLC  ·  Effective Date: June 13, 2025  ·  Last Updated: June 13, 2025

Circle of Care Healthcare Agency, LLC ("Circle of Care," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at cocagency.org (the "Site").

1. Information we collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and any details you voluntarily submit through our contact form.
• Usage data — pages visited, time spent on pages, browser type, and device information collected automatically when you visit our Site.
• Cookies — small data files stored on your device to improve your experience. You may disable cookies in your browser settings.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Improve our website and user experience
• Communicate with families, individuals, and partner organizations regarding our Day Services program
• Comply with applicable legal and regulatory requirements

3. HIPAA notice

Circle of Care Healthcare Agency, LLC is a Day Services provider serving individuals with intellectual and developmental disabilities (I/DD). Any personal health information (PHI) collected in the course of providing services — not through this website — is governed separately by our HIPAA Notice of Privacy Practices, which is provided directly to individuals and families we serve.

This website does not collect protected health information.

4. How we share your information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist us in operating our website (e.g., hosting services), under confidentiality agreements
• When required by law, court order, or government regulation
• To protect the rights, safety, or property of Circle of Care or others

5. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

7. Children's privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can remove it.

8. Your rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of any future marketing communications

To exercise any of these rights, please contact us using the information below.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

10. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Circle of Care Healthcare Agency, LLC
• Fort Mill, SC
• Email: info@cocagency.org
• Website: cocagency.org